Sunday, July 11, 2004

Software: The Disservice Model

Note: the author's copy of Adobe Illustrator 10.0.3 hung twice while being launchd during the writing of this piece, which may explain a few things.

A friend of mine has a theory that if Microsoft ever produced a version of Word that actually worked, it would go out of business. (A lot of Macintosh users think that as of version 5.1 they did, and have never upgraded since, hence the theory.)

New versions of Word are usually notable for additional "functionality" that most users don't want and can't figure out how to turn off which slow it down to the speed of the previous version on much faster hardware. Recent versions do "helpful" things like prevent you from making points (a), (b), and (c) ... because (c) must be a copyright symbol, or superscripting the "th" in "4th" whether you want it to or not. By far the majority of Word users do not want these features and cannot switch them off.

Meanwhile, Adobe has incorporated some kind of dynamic update service for its various flagship programs (such as Photoshop and Illustrator) which is presumably intended to make sure that if Adobe finds and fixes a bug, it can be seamlessly fixed before you necessarily notice it. Of course, the dynamic update service is the single worst bug in their software, and they don't seem to be interested in fixing it.

Beyond this, there is a general trend towards switching from software licenses (which work kind of like ownership) to software subscriptions (which don't). It all started going "pear-shaped" when Microsoft (for example) decided to refer to versions of its software by model year (like cars and evening gowns) rather than significant revision.

The software "service" model wanted to make software products less like appliances (such as your telephone) and more like services (such as your telephone service). Most people I know are happy with most or all of their appliances and loath and despise most or all of their services. E.g. wireless phone services and cable TV services are the two most despised classes of business in the USA (according to

It may not seem so bad to only have to pay for Word when you want to use it (which is probably what Microsoft realised when it stepped back from the brink). After all, most people get a version of Office with their computer and then don't use most of it (how many businesses pay to put a copy of Access on every PC?), and forget they own it when they give the computer away or drop it into landfill. But imagine getting a monthly "Office Service" bill and having all your documents deleted (or just inaccessible) should you fail to pay it; this is the kind of "service" such companies would like to provide.

It's funny how language evolves. Imagine what the word "service" will mean in a few decades.

Saturday, January 24, 2004

The March of Folly, continued

The government policy which immediately sprang to my mind as I read "The March of Folly" was (obviously, I think) the US invasion (or, if you prefer, liberation) of Iraq. In fact, I often felt as I read the section on Vietnam that entire paragraphs and pages might be taken as accurately describing Iraq if only the word Vietnam were replaced with Iraq throughout.

After finishing the book, however, I second-guessed myself. Was the invasion so clearly a folly in hindsight? Was not the war justified solely on the grounds of removing Saddam from power? Were we clearly going to fail? (After all, a correct policy incompetently pursued is not a folly at all, either by Tuchman's definition or in common parlance.)

I was quite staggered, however, to read the latest Atlantic Monthly feature story, "Blind into Baghdad". The upshot: almost every problem encountered by the US in its occupation of Iraq was predicted (and in many cases workable solutions proposed) by organisations inside the US government (e.g. the State Department, USAID) and NGOs before the invasion took place. Their advice was wilfully ignored by the Office of the Secretary of Defence, which went so far as to forbid the participation of Pentagon officials in crucial meetings.

It is important to point out that critics of the war -- especially politicians -- have focussed almost solely on (a) the way the US went into it alone without gathering allies, and (b) the fact that Weapons of Mass Destruction (the ostensible justification for the war) were not found. The first is not an argument of justification but of means -- if the war was just then the US's lack of allies does not make it unjust and vice versa. (French and German participation in a war are hardly indicators of its being just, and yet almost all such criticism would have been squelched had they been involved.) The second is not as important as you think: many wars are not fought for their stated reason. E.g. we did not fight WWII simply because of Pearl Harbour or the Civil War simply because of Fort Sumter.

Neither of these criticisms (if they were accurate) would qualify this war as folly. The real questions we should be asking are: (a) was the war in our interest? and (b) has the war been conducted competently? Unless the occupation turns into an absolute fiaco of Vietnam proportions or another vicious tyrant takes over Iraq as soon as the US leaves it may never be possible to answer the first question definitively. As to the second, it seems quite clear that the rift between the Bush II administration and the State Department (or indeed any sources of information not wholly in agreement with its wishful thinking) has seriously degraded the quality of US policy.

Wednesday, January 14, 2004

The March of Folly

I'm reading Barbara Tuchman's "The March of Folly" at the moment. The basic point of this book is that nations can be as irrational and dysfunctional at a policy level as individuals are in managing their own affairs. To this end she cites the Trojans (in their war with Greece, and particularly in bringing the horse into their city against the dictates of caution and prophecy), the Renaissance popes, England's handling of her American colonies, and US involvement in Vietnam. The book was written in the context of the arms race with the Soviet Union just prior to Perestroika (I hope I spelled that correctly), with the hardly tacit implication that this was the Great Folly of that time.

Tuchman's definition of Folly is very precise. It's much more specific than simply "a really stupid thing to do".

To qualify as folly for this inquiry, the policy adopted must meet three criteria: it must have been perceived as counter-productive in its own time, not merely by hindsight. ... Secondly a feasible alternative course of action must have been available. ... third ... the policy in question should be that of a group, not an individual leader.

These are quite exacting criteria. The first means that there must have been a reasoned outcry against the policy at the time. The second that reasonable alternatives were put forward. And the last that the whims of individual fools are discounted.

It's easy to look at government policies in today's world of which one might disapprove (I'm sure you can think of several) and, on the assumption that they will fail, mark them as follies, but it seems to me that in any reasonably free or democratic society, there will always be arguments that a policy is "counter-productive", and many "feasible alternatives" (such as doing nothing) tabled. As such, almost any failed policy of a modern democracy will qualify as folly by Tuchman's definition.

For democracies, it seems that to qualify as folly a policy should have nearly overwhelming public support (rather than merely being pursued by a group) at least at its inception. Sadly, the examples I'm thinking of easily meet this criterion as well.